At A2Z IT HUB PVT LTD, we are committed to providing high-quality industrial training and development services in web development, app development, and software development. Additionally, we offer customized development solutions for our clients. This policy outlines the terms for cancellations and refunds for both training and development services.

1. Cancellation Policy

1.1 For Training Services

• Cancellations must be requested at least 7 days before the training start date to qualify for a full refund.
• If a cancellation request is made less than 7 days before the training start date, only 50% of the training fee will be refunded.
• Once training has started, no refunds will be issued.
• Participants may request to reschedule their training to a later batch, subject to availability and approval.

1.2 For Development Services

• Cancellations for development projects must be requested in writing.
• If the project has not yet started, a full refund will be issued.
• If work has commenced, the refund will be based on the percentage of work completed.
• No refunds will be provided once the project has reached 50% completion.
• If a project is canceled due to our inability to deliver as agreed, a full refund will be issued.

2. Refund Policy

2.1 For Training Services

• Refunds for training will only be provided if the cancellation request meets the conditions outlined above.
• If a participant is unable to attend due to medical reasons or emergencies, a refund may be issued upon providing valid documentation.
• If we cancel the training program, all participants will receive a full refund.

2.2 For Development Services

• Refund requests for development services must be submitted within 7 days of project delivery.
• If the delivered work does not meet the agreed-upon specifications, we will work on necessary revisions before considering a refund.
• Partial refunds may be issued based on the stage of project completion.
• Approved refunds will be processed within 15 business days of approval.

3. Exceptions

• Refunds will not be issued for custom development projects that have been fully completed and delivered as per the agreement.
• Changes in project scope initiated by the client after project commencement are not eligible for a refund.
• Subscription-based services, if applicable, can be canceled at any time, but refunds will not be issued for the current billing cycle.

4. General Conditions

• All refunds will be processed through the original payment method used at the time of purchase.
• Any bank charges, transaction fees, or administrative costs will be deducted from the refund amount.
• We reserve the right to amend this policy at any time without prior notice.

For any questions or concerns regarding these Terms and Conditions, please contact us through the information provided on our website.